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Refund and Returns Policy

At Chun Ming Limited , we are committed to ensuring your satisfaction with every purchase. Please review our policy below regarding the return of items and the refund process. For inquiries about shipping costs and delivery times, please refer to our main Shipping Information page or contact our support team.

1. Returns & 14-Day Money-Back Guarantee

We want you to be completely happy with your clothing purchase. If for any reason you are not satisfied, you may return your item(s) within 14 days from the date of delivery.

To be eligible for a return, your item must be:

  • Unworn and unwashed.

  • In the same condition that you received it.

  • Have all original tags attached.

  • Returned in its original packaging.

Please Note: We do not offer exchanges. If you would like a different size or color, please place a new order for the desired item and return the original item for a refund.

2. Return Shipping Costs

Buyers are responsible for paying the return shipping costs for change-of-mind returns. These costs are non-refundable. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Defective, Damaged, or Incorrect Items: If you are returning an item because of an error on our part (e.g., you received the wrong item or a defective product), please contact us immediately at [email protected] to arrange a resolution. In these cases, we will cover the return shipping costs.

3. How to Initiate a Return & Refund Process

To ensure your return is processed smoothly, please follow these steps:

  1. Initiate Contact: Email us at [email protected] with your order number and the item(s) you wish to return. Our team will confirm your eligibility and provide you with a Return Merchandise Authorization (RMA) number.

  2. Prepare Your Package: Securely pack the item(s) in the original packaging with all tags attached.

  3. Ship the Item: Clearly write your RMA number on the outside of the package. Ship the item to the following address:

    Chun Ming Limited
    Attn: Returns Department (RMA: [Your RMA Number])
    Flat E, 38/F, International Finance Centre (IFC), 308 Des Voeux Road Central, Central

  4. Confirmation: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

4. Refund Timeline & Processing

Once your return is received and inspected, we will process your refund.

  • Inspection: We aim to inspect all returns within 3-5 business days of receipt.

  • Refund Approval: If your return is approved, we will initiate a refund to your original method of payment.

  • Time to Bank: Please note that it can take additional time for the funds to appear in your account. Please allow at least 14 days from the date we process your refund for the funds to be fully credited to your statement. This timeframe depends on your bank or credit card issuer.

5. PayPal Refunds & Regional Legal Requirements

For orders paid via PayPal, the same 14-day processing window applies after we approve your return. However, please be aware of the following legal stipulation:

In certain regions, local laws or PayPal’s Buyer Protection policies may mandate a specific timeframe for refunds. In some jurisdictions, buyers may have up to 30 days to dispute a transaction or finalize a refund. While we process all refunds promptly, please be aware that PayPal may hold funds for up to 30 days in specific cases to comply with local regulations and their own policies. We adhere strictly to all applicable laws regarding payment processing.

6. Late or Missing Refunds

If you haven’t received a refund after the 14-day processing window mentioned above, please check your bank account again. Then, contact your credit card company or bank—it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected] .

7. Contact Information

If you have any questions regarding our Shipping & Returns policy, please do not hesitate to contact us:

Thank you for shopping with Chun Ming Limited . We appreciate your business and are here to help with any questions you may have.